Windy City Broadband, LLC
Broadband Packages
| Plan | Speed (Down/Up) | Bandwidth Usage |
| Emergency Broadband Program Residential Platinum | 512 kbps / 512 kbps | 9GB |
| Essentials Internet | 512 kbps / 512 kbps | 15GB |
| Basic Internet | 1 mbps / 1 mbps | 50GB |
| Adak Basic Stream | 1 mbps/ 1 mbps | 75 GB |
| Adak SD Option 1 | 2 mbps/ 1 mbps | 100 GB |
| Adak HD Option 2 | 2 mbps/ 2 mbps | 150 GB |
- 2 E-mail addresses with 25MB email space
- Spam filtering
- 24×7 support
New! Windy City Broadband router recommendations
With our new streaming packages, you may be looking at upgrading your router to utilize the full features of your new plan across your entire house.
Solid Performance – Netgear Rax20
Enhanced Performance – Netgear Nighthawk AC2600
Extreme Performance – Netgear Nighthawk AX6 AX4300
Price examples from Amazon. WCB has not tested nor does warranty these recommendations, routers, or any particular supplier.
Dedicated Broadband Packages
Windy City Broadband is able to provide dedicated packages that can be built and suited to the business needs of the customer. Please call customer service.
Deposits:
$ 100.00
Install Fees
$ 125.00
Equipment
Netgear 8-port Fast Ethernet Switch Required for simultaneous CableTV and Internet Service $68.00
Wireless Router All-in-one Internet-sharing, 4 ports, and Wireless-G (802.11g) Access Point $ 102.00
Comtrend Powerline Powergrid 902 Ethernet Adaptor Extends your local area network using existing power lines, eliminating extra wiring (so you can move your cable box and router) $152.48
Hardware Maintenance Agreement (per site) $300.00 Onsite Visit
Extra:
Residential Monthly Flat Rate Tech Support ($25.00)
Dedicated Monthly Flat Rate Tech Support ($75.00)
SUPPORT FOR BROADBAND CUSTOMERS AT “BEST EFFORT”
- No charge to customer for changing MAC address
- Over the telephone, technical help
- Securing and configuring wireless router or switch
- Network requests, connecting additional devices, printer, additional router etc.
- Training using bandwidth tool when technician is looking at customers personal usage on overage (have guide on adaktu.net)
- Available for answers to questions on software updates, general use of computer such as email setup
- Advising changing password on router, net gear
- Advising Blocking websites, users (have guide on adaktu.net)
- Advising Time of Use, meaning setting up times of use for users
- Advising safeguarding of viruses
Having the Flat Rate Support, Windy City Broadband offering 20% off on in-store Routers and Net Gears
Penalties:
On Overages $15 per GB. $75 per GB Dedicated
Late Fee 0.0875%
Notice:
Dial 611 from any phone on Adak for Customer Service or IT Support.
How To Manage Your Bandwidth Use
You can check your web usage here, using our online tool.
Please click here for a short guide explaining how to use it.
If you wish to block individual websites and have a router provided by WCB, please see WCB Website Blocking.
